Terms of Service

1. Who provides the service

Rankly is provided by TECHSON - TECNOLOGIAS ONLINE, LDA ("TechsOn", "we"), NIF (tax number) 515616222, with registered office at Rua do Correio, 11, 2025-041 Alcanede, Portugal. Contact: info@techson.pt.

"Customer" means the natural or legal person who creates an account on Rankly.

2. The service

Rankly is an online automated marketing platform which, among other functions, researches keywords, generates articles, pages, posts and images with artificial intelligence, publishes content on the customer's website or on pages hosted by Rankly, carries out technical audits, monitors competitor websites, sends emails on behalf of projects and manages leads and bookings.

Features may evolve: we may add, change or remove functions, without substantially reducing what is included in a period already paid for.

3. Account

To use Rankly you must be at least 18 years old, provide accurate information and keep your password secure. You are responsible for the activity carried out on your account. If you suspect unauthorised access, change your password and contact us.

4. Free trial

Each new account has a 3-day free trial, with no card required and with its own usage limits. No charge is made at the end of the trial: content generation and the automatic cycles are paused until the customer chooses a plan. We may refuse or end trials that are used abusively (for example, repeated accounts).

5. Plans, prices and payment

Subscriptions are monthly or annual and are paid through Stripe. The prices and limits of each plan are those shown at https://joinrankly.com at the time of subscription, plus VAT at the applicable legal rate; the final amount payable is shown before the payment is confirmed.

The subscription renews automatically at the end of each period, on the same cycle, until it is cancelled. Price changes are communicated by email at least 30 days in advance and do not affect periods already paid for.

If a payment fails, Stripe retries the charge over a few days; we maintain access during that period and notify the customer.

6. Cancellation and refunds

You can cancel your subscription at any time, in the dashboard or via info@techson.pt. Cancellation takes effect at the end of the period already paid for, and until then you keep access. There are no refunds for partial periods, without prejudice to the mandatory rights that the law grants to consumers.

Content already published on your website is yours and stays where it is.

7. Plan limits

Each plan has usage limits — for example, the number of projects, articles and social posts per month, SEO pages and contacts — shown on the pricing page and in the account Settings. Monthly limits are counted per calendar month. When a limit is reached, the feature concerned is paused until the following month or until you switch to a higher plan.

8. AI-generated content

Content generated by Rankly (texts, images, suggestions and keyword data) is produced automatically and may contain errors, outdated information, inaccuracies or similarities to existing content.

The customer must review content before publishing it and is solely responsible for what is published on its website, on its social media and in emails sent on its behalf — including when it enables automatic publishing without prior review.

We do not guarantee search engine rankings, traffic, citations by AI engines, contacts or sales: these results depend on factors beyond our control.

9. Intellectual property

The customer retains the rights to the content it uploads to Rankly and, to the extent that rights exist, to the content generated for its projects. The customer grants TechsOn the permission necessary to process that content for the sole purpose of providing the service.

The Rankly platform, its code, brand and design belong to TechsOn.

10. Acceptable use

You may not use Rankly to:

• send unsolicited communications (spam) or emails to contacts without a legal basis for receiving them;
• publish or distribute content that is illegal, defamatory or misleading or that infringes the rights of third parties, including copyright and trademarks;
• create fake reviews or impersonate another person or company;
• distribute malware, carry out phishing or attempt to gain unauthorised access to systems, accounts or data;
• deliberately overload the platform or circumvent the plan limits.

Breach of these rules may lead to immediate suspension of the account.

11. Third-party services

Integrations with Google, Meta, CMS and other services depend on those third parties and their respective terms. We are not responsible for failures, changes or limitations of those services, nor for actions that the customer authorises on them. The customer can disconnect any integration at any time.

12. Personal data

The processing of personal data is governed by the Privacy Policy (https://joinrankly.com/en/privacy), which forms part of these Terms. As regards the contacts that the customer manages through Rankly, the customer is the controller and TechsOn the processor; these Terms and section 5 of the Privacy Policy constitute the processing agreement provided for in Article 28 GDPR.

13. Availability

We do our best to keep Rankly available and the automatic cycles running, but the service is provided on a best-efforts basis, with no guarantee of continuous availability. Interruptions may occur due to maintenance, updates, supplier failures or causes beyond our control.

14. Suspension and termination

We may suspend or terminate the account for non-payment, breach of these Terms or abusive use that puts the platform, other customers or third parties at risk. Whenever possible, we give prior notice by email; in serious cases, suspension may be immediate.

The customer may stop using the service and request closure of the account at any time.

15. Data export

The customer can export its content from the dashboard at any time (for example, the articles) and can request an export of its project data via info@techson.pt, including after cancellation, within a reasonable period before deletion.

16. Limitation of liability

To the extent permitted by law, TechsOn is not liable for indirect damages, loss of profits, loss of search rankings, loss of data caused by the customer or by third parties, or content published by the customer. The total liability of TechsOn is limited to the amount paid by the customer in the 12 months preceding the event giving rise to it.

These limitations do not apply in cases of wilful misconduct or gross negligence, nor do they exclude rights that the law does not allow to be excluded.

17. Changes to these Terms

We may update these Terms. The version in force is always the one published on this page. Substantial changes are communicated by email with reasonable notice; if you do not agree, you can cancel before they take effect.

18. Governing law and disputes

These Terms are governed by Portuguese law. The courts of the district of Santarém (Comarca de Santarém) have jurisdiction over any dispute, without prejudice to the mandatory rules applicable to consumers.

If you are a consumer, you may use the Portuguese electronic complaints book (Livro de Reclamações Eletrónico, www.livroreclamacoes.pt) and an alternative consumer dispute resolution entity; the list is available at www.consumidor.gov.pt.

19. Contact

TECHSON - TECNOLOGIAS ONLINE, LDA · Rua do Correio, 11, 2025-041 Alcanede, Portugal · info@techson.pt